Return and Refund Policy
Thank you for choosing Sensowise!
30-Day Satisfaction Guarantee
Love Sensowise or get your money back. No questions asked.
We want every customer to have a memorable and educational wine experience.
If you’re not 100% satisfied with your kit, you can request a full refund within 30 days of delivery.
Just contact us at team@sensowise.com, and we’ll take care of the rest.
No hard feelings, no hassle.
While we’re confident you’ll love your Sensowise Wine Experience Kit, we understand that sometimes things don’t work out as expected.
If you decide to return your kit, please review the following important information regarding returns and refunds, which reflect the special handling requirements of our product.
The Sensowise Wine Experience Kit contains concentrated flavor extracts that are classified as dangerous goods by airlines and shipping carriers. While these essences are not dangerous to customers when used as intended, they are highly concentrated and flammable, which means they cannot be shipped through regular channels. Our staff is specially trained and we package the product according to the most recent IATA (International Air Transport Association) regulations to ensure safe delivery.
Because of these regulations, the complete kit cannot be returned in its original form.
How to Request a Return:
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Contact Us:
If you wish to return your purchase, please email us at team@sensowise.com. We’ll work with you to address your concerns and discuss possible solutions. -
Preparing Your Return:
If a return is approved, you’ll be asked to:- Remove all flavor extract vials from the kit.
- Dispose of the vials safely at your local waste station, in accordance with local hazardous waste guidelines.
- Cover or remove any dangerous goods labels from the shipping box.
- We’ll send you a return packing slip and detailed shipping instructions for the remaining kit components.
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Return Shipping:
- Customers are responsible for the cost of return shipping.
- Once your return is authorized, we will provide a shipping label and inform you of the return shipping cost, which will be deducted from your refund. Shipping costs vary by location.
- Please follow all instructions to ensure your return is safe and compliant.
Important:
Do not attempt to send the flavor extract vials back to us, as this will violate shipping regulations and pose safety risks.
Refunds
Once we receive your returned kit (excluding the flavor extract vials), we will inspect it and notify you regarding the status of your refund.
- If your return is approved, your refund (minus the return shipping cost) will be processed to your original payment method within 7–10 business days.
- Partial refunds may be issued for incomplete or damaged returns.
Exchanges
If your kit arrives defective or damaged, please contact us right away at team@sensowise.com with a description and photos of the issue. We’ll arrange for a replacement or refund as appropriate.