Effective Date: 2. April 2025

Sensowise LLC (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sensowise.com and use our services. By using our website, you agree to the terms of this policy.

1. Who We Are

Business Name: Sensowise LLC
Address: Paikesekivi, Valma, 71012, Estonia
Contact Email: team@sensowise.com

2. What Information We Collect

We may collect the following personal data:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Billing information (handled securely by Stripe; we do not store your payment details)
  • IP address

3. How We Collect Information

We collect information when you:

  • Make a purchase or checkout on our website
  • Sign up for our newsletter
  • Use our website (via analytics tools and cookies)
  • Contact our customer support

4. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send you marketing emails and newsletters (after a sale)
  • Analyze and improve our website and services
  • Prevent fraud and ensure the security of our website

5. Legal Bases for Processing (for EU/EEA Customers)

We process your personal data based on:

  • The necessity to perform a contract (fulfilling your orders)
  • Our legitimate interests (improving our services, preventing fraud)
  • Legal obligations
  • Your consent (where required by law)

6. Sharing Your Information

We may share your information with:

  • Payment processors: Stripe (for secure payment processing)
  • Shipping companies: DHL, UPS (for order delivery)
  • Analytics and tracking providers: Google Analytics, Clarity, Web-Stat
  • Email marketing providers (for newsletters and updates)

We may also share information if required by law or to protect our rights.

7. International Data Transfers

As a global business, your information may be transferred to and processed in countries outside your own, including the USA and EU, where data protection laws may differ. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for analytics, advertising, and improving user experience. You can manage your cookie preferences through your browser settings.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Withdraw consent (where applicable)
  • Lodge a complaint with your local data protection authority

To exercise your rights, please contact us at team@sensowise.com.

10. Data Retention

We retain your personal data as long as necessary to fulfill the purposes described in this policy and to comply with business and legal obligations.

11. Security

We use SSL encryption, limit access to personal data, and use secure payment processing via Stripe to protect your information.

12. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at team@sensowise.com.